Best price guarantee

Nattivus guarantees you the best price available at the time you make your booking. However, if you find a lower price offer in the same currency as the original purchase on the same dates, and under the same conditions and characteristics of the activity booked, we will match the price, refunding you the difference. The booking must be for a minimum of € 20.

This will require the submission of a complete and final budget (including all aspects of the booking: date, duration, participants, modality, management fees, etc.) issued the same day as the booking is made by another agency authorised to operate in Spain. Any additional discount because of membership in a particular group will be excluded.

To request a refund, send a message to info@nattivus.com with your name and booking number along with a proof of the lower price (receipt, price list, brochure, web address, screenshot of the website, etc.). Price difference refunds will be processed on the same credit or debit card used for the original booking.


SECURE PAYMENT

Nattivus complies with all security and protection of information measures to your payment details which are handled and treated safely, always encoded, and are not stored or shared with third parties for any other purpose than carrying out the transaction.

FREE CANCELLATION

If you cancel more than 7 days before the reserved activity (Madrid time), you will be refunded 100% of the amount paid.

If you need to cancel a booked service, you must do so by sending an email to info@nattivus.com.

EASY BOOKING

Booking with Nattivus is simple. Choose the activity you prefer, fill in the information we require for your reservation and receive a confirmation email with your voucher. Then simply enjoy!