Best price guarantee
Nattivus guarantees you the best price available at the time you make your booking. However, if you find a lower price offer in the same currency as the original purchase on the same dates, and under the same conditions and characteristics of the activity booked, we will match the price, refunding you the difference. The booking must be for a minimum of € 20.
This will require the submission of a complete and final budget (including all aspects of the booking: date, duration, participants, modality, management fees, etc.) issued the same day as the booking is made by another agency authorised to operate in Spain. Any additional discount because of membership in a particular group will be excluded.
To request a refund, send a message to info@nattivus.com with your name and booking number along with a proof of the lower price (receipt, price list, brochure, web address, screenshot of the website, etc.). Price difference refunds will be processed on the same credit or debit card used for the original booking.
SECURE PAYMENT
Nattivus complies with all security and protection of information measures to your payment details which are handled and treated safely, always encoded, and are not stored or shared with third parties for any other purpose than carrying out the transaction.
FREE CANCELLATION UP TO 48 H
Cancellation up to 48 hours before the date of the activity: no charge & 100% refund / Less than 48 hours, late arrival or no show: no refund will be provided. If you need to cancel a booked service, please, email us at info@nattivus.com.
EASY BOOKING
Booking with Nattivus is simple. Choose the activity you prefer, fill in the information we require for your reservation and receive a confirmation email with your voucher. Then simply enjoy!
