Best price guarantee
Nattivus guarantees you the best price available at the time of making your reservation. However, if you find a lower price offer in the same currency as the original purchase, for the same dates, conditions and characteristics of the booked activity, we will match the price, refunding you the difference. This reservation must be a minimum of € 20.
For this, it will be necessary to present a complete and final budget as proof, which includes all the concepts of the reservation: date, duration, currency, price, participants, modality, management expenses, etc., issued by another agency legally authorized to operate in Spain, the same day that you have made your reservation with Nattivus, from which any additional discount will be excluded for belonging to a specific group.
To request a refund, send a message to info@nattivus.com with your name and booking number along with a proof of the lower price. Refunds of the price difference will be processed in the same payment method used for the original reservation.
SECURE PAYMENT
Nattivus complies with all security and protection of information measures to your payment details which are handled and treated safely, always encoded, and are not stored or shared with third parties for any other purpose than carrying out the transaction.
PAYMENT TYPES
We accept Visa, Mastercard, American Express, PayPal and cash. Payment is 100% secure. We consider the following forms of payment, as indicated in the file for each activity:
Single payment: The payment of the total amount will be made at the time of booking. Cash payments are not accepted on the day of the visit.
Payment the day of the tour: A first payment of a percentage of the total will be required at the time of booking and the second payment of the remaining amount you will pay at the destination on the day of the activity, in cash or card, as indicated. Please note that only payments in local currency will be accepted (for example in Spain only EUROS will be accepted).
Payment in 2 installments: It will be necessary to pay a first payment of a percentage of the total amount when making the reservation. The second payment of the remaining amount must be made before the day of the activity, on the deadline indicated. In case of reaching this date and the pending amount has not been paid, the reservation will be cancelled and the amount paid initially will be refunded. Please note that this payment method is applied to reservations whose departure date is more than 30 days from the reservation date. For reservations whose departure date is within the following 30 days, 100% of the amount will be charged at the time of booking.
CANCELLATION CHARGES APPLY
If you cancel your booking, the following cancellation charges apply to the total trip price:
- More than 15 and less than 25 days before departure: 15%.
- Between 14 and 10 days before departure: 25%.
- Between 9 and 3 days before departure: 35%.
- Between 2 and 1 day before departure: 40%.
- On the departure day or in the event of a no-show: 100%.
To cancel your booking, email info@nattivus.com and include your booking reference.
