He coordinated the entire experience in both English and Spanish, as well as taking the time to connect and engage with each traveler. Raul expertly shared knowledge on the area, answering questions as they came up. He provided a good description of the hiking trail and safety recommendations. A memorable experience, will recommend.
The only hiccup was pre-experience communication. I sent two emails with no response. The booking confirmation indicated I would hear from the company about pick-up the day before the experience. I did not. I arrived at the pick-up location according to the details of the confirmation, which were slightly ambiguous and had me sitting awaiting pick-up past the arranged time. In the end, I called the company looking for the group, was provided clarity and met up with Raul.